Account Manager Established Customers - ERP EAM Field Service Management

OUR OFFER

Do you want to influence the future at IFS and make real impact in a global organization

At IFS you will work in a growing global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do from R&D to Sales and Consulting we are proud to serve worldclass customers all over the globe with our leading products.

You will meet varied interesting and challenging assignments and work together with competent colleagues and leaders. We give you the freedom and the responsibility you need to make a real impact on our products our organization and our development. In IFS we have an informal atmosphere with a flat organizational structure and the right candidate can expect significant responsibility and exposure to management.

YOUR OPPORTUNITY

The Digital Sales Executive (DSE) is responsible for sales and customer relationships including ensuring the timely and successful renewal of contracts for the assigned territory. The DSE will work closely with Regional Renewals lead Install Base Sales and other key stakeholders in the region.   

Responsibilities

• Ensure the timely and successful renewal of software contracts to deliver your monthly quarterly and annual targets.
• Identify and qualify potential customers opportunities through various methods including email campaigns one to one customer conversations and leveraging social media platforms.
• Proactively engage with customers to address concerns answer questions and provide quotations and renewal motivations.
• Negotiate renewal agreements including uplifts upsell and contract alignment with the current usage requirements.
• Collaborate with Install Base Sales Representatives and crossfunctional teams to achieve sales targets and exchange valuable customer insights.
• Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
• Seek out and execute on upsell opportunities including cotermination and multiyear Renewals
• Maintain and update CRM records to summarize all customer contacts and opportunities. Ensure the integrity of customer information is developed and maintained to a required standard in all systems
• Collaborate with legal and finance teams to ensure compliance with contract terms and financial objectives.
• Able to support and work effectively with a minimum of 40 customers.
• Adhere to all internal sales processes and approvals.
• Preparation of paperwork such as subscription renewal order forms to be sent to customer ahead of their subscription anniversary to obtain necessary renewal paperwork (signed order forms and POs).

Qualifications :

To be successful:

• Good organizational skills and attention to detail capable of managing multiple priorities and meeting deadlines.
• Strong communication and presentation skills with the ability to confidently interact with senior leaders.
• Excellent English ( other language requirements in the region)
• Collaborative mindset and the ability to build effective relationships both in the company and with the customer and partners.
• Must be able to work well in high pressure situations
• 3 years experience in business development renewals sales account management or equivalent customer facing role
• Knowledge in IFS.com or comparative technologies including ERP EAM and/or FSM
• Work with channel and partners to ensure timeous optimal renewals.
• Strong sales track record or meeting and exceeding quota.

What Were Offering

• Salary Range:  $100000 to $120000 plus 100% variable
• Flexible paid time off including sick and holiday
•  Medical dental & vision insurance
•  401K with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

Remote Work :

No

Employment Type :

Fulltime