Software Support Executive
Software Support Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Research and identify solutions to software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track software issues through to resolution within agreed time limits
- Talk clients through a series of actions either via phone email or chat until they ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Minimum 1 years of experience in support role
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problemsolving and communication skills
- Ability to provide stepbystep technical help both written and verbal
- Ability to handle queries in both Malayalam & English language
it,communication skills,presentation skills,client follow-up,malayalam,english,software,client co-ordination,client relationship management
Employment Type
Full Time
