Telecaller - Education Coaching Institute
Telecaller - Education Coaching Institute
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Summary:
We are seeking a motivated and resultoriented Telecaller to join our education/coaching institute. The Telecaller will play a key role in communicating with prospective students and parents to promote our courses address inquiries and drive enrollments. This role requires excellent communication skills persuasive abilities and a passion for the education sector.
Key Responsibilities:
- Outbound Calls: Make outbound calls to potential leads students and parents to inform them about our courses programs and offers.
- Lead Generation: Identify and convert prospective leads into enrollments by providing accurate and engaging information.
- Counseling: Understand the needs of students and parents and suggest appropriate courses and programs.
- FollowUps: Maintain consistent followup with leads to ensure timely enrollments and build longterm relationships.
- Database Management: Maintain and update CRM systems or databases with details of inquiries leads and enrollments.
- Feedback Collection: Gather feedback from students and parents to improve service quality and course offerings.
- Coordination: Collaborate with the sales marketing and counseling teams to achieve enrollment targets.
- Target Achievement: Meet daily weekly and monthly call and enrollment targets as assigned.
Skills and Qualifications:
- Education: High school diploma or equivalent; a degree in any discipline is preferred.
- Experience: 12 years of experience in telecalling sales or customer service preferably in the education sector. Freshers with strong communication skills are welcome to apply.
- Communication: Excellent verbal and written communication skills in English Tamil Hindi etc.
- Interpersonal Skills: Ability to build rapport and establish trust with diverse individuals.
- Sales Acumen: Persuasive and goaloriented with a focus on achieving targets.
- Tech Proficiency: Familiarity with CRM software and basic computer skills (MS Office).
- ProblemSolving: Ability to address and resolve student or parent concerns effectively.
Key Competencies:
- Positive attitude and selfmotivation.
- Strong listening and negotiation skills.
- Resilience and ability to handle rejection.
- Teamwork and collaborative spirit.
What We Offer:
- Competitive salary with performancebased incentives.
- Training and development programs to enhance your skills.
- Opportunity to work in a dynamic and growthoriented environment.
- Career advancement opportunities within the organization.
enrollments,communication skills,sales,coaching
Employment Type
Full Time
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