Telecaller

Job brief

We are seeking a motivated and enthusiastic Tele caller to join our team. The Tele caller will be responsible for contacting potential or existing customers to promote products or services handle inquiries provide information and solve customer issues. The ideal candidate should have excellent communication skills a pleasant demeanour and the ability to handle rejections professionally.

Key Responsibilities:

• Make outbound calls to potential customers to inform them about products or services.
• Answer inbound calls from existing or potential customers and address their inquiries.
• Follow up on leads and maintain a detailed record of calls and customer information.
• Engage with customers in a friendly and professional manner to build rapport.
• Handle customer complaints or concerns and provide appropriate solutions.
• Meet daily weekly and monthly call and sales targets as set by the management.

• Understand the companys products services and promotions thoroughly to inform customers effectively.
• Ensure compliance with company policies and procedures in all telecommunication activities.
• Gather feedback from customers to help improve products services and customer satisfaction.
  
  Qualifications and Skills:
  

• Proven experience as a tele caller or in a similar customer service role is preferred.
• Excellent verbal communication skills in English & Hindi. Gujrati is a plus.
• Strong ability to persuade negotiate and close sales.
• Good listening skills and the ability to empathize with customer needs.
• Basic computer skills and familiarity with CRM systems.
• Ability to handle stress multitask and manage time effectively.