Anaplan Solution Architect
Anaplan Solution Architect
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Outcomes Success Architect will be responsible for developing and maintaining Clevel executive relationships and relationship management across 12 clients. The overriding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to clients product adoption renewals and expansion of ServiceNow offerings with the clients.
An ideal candidate will have achieved a senior level position and successful track record in management consulting (professional services firms) focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted advisor to Clevel client leaders and facilitate customer success from strategic planning functions including business value identification road mapping as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
What you get to do in this role:
- Servicing 12 VLE/LE accounts
- Develop strong executive relationships with CIO CFO CHRO and business leaders
- Understand business objectives and develop customer roadmap
- Define realize and benchmark business value
- Define and execute winning codelivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNows best practices
- Contribute thought leadership on how advisory expert services and CoDelivery can be optimized
- Deliver high customer sat metrics for assigned accounts
Qualifications :
- BA/BS or equivalent
- Minimum 7 years in management consulting leadership role at a toptier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Proven track record of success at F50500 accounts
- Understanding of issues and imperatives driving digital transformation across industry
- Depth in digital transformation design implementation and management
- Deep expertise in one industry minors in one or two additional industries
- Middle and back office functional experience
- IT HR and GBS Transformation experience
- Strong executive relationships with CIO CFO CHRO and business line leaders
- Experience identifying business objectives and solving business challenges
- Experience serving as part of a key client account leadership team
- Track record of expanding offerings with clients
- Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
- Experience developing account partnering (codelivery) relationships with large consultancies and technology implantation firms Big 4 GSIs
- 5 years large program experience (multitracked OCM)
- Experience owning outcomes/accountability to a CxO position
- CoDelivery experience with Big 4 large SIs
- Knowledge of ServiceNow minimal ideal is knowledge and experience with multiple ServiceNow product suites
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
