US COLLECTION PROCESS US CUSTOMER CARE
US COLLECTION PROCESS US CUSTOMER CARE
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The US Collection Process/Customer Care position plays a vital role in ensuring the success of our organization by managing customer relationships and collection processes efficiently. This role is focused on maintaining high standards of customer service while addressing customers needs and facilitating timely debt recovery. Collection specialists work diligently to resolve human and transactional issues that might prevent timely payments while ensuring compliance with regulations and company policies. As a key player in our customer care team the individual is responsible for building strong relationships with clients providing exceptional service and contributing to the overall financial health of our organization. This position requires a combination of strong interpersonal analytical and technical skills to navigate complex customer interactions and resolve outstanding issues. Success in this role directly impacts customer satisfaction and financial performance making it essential for maintaining the companys reputation and growth.
Key Responsibilities
- Manage inbound and outbound calls related to billing and collections.
- Perform account reconciliations and ensure accurate financial recordkeeping.
- Address customer inquiries and concerns regarding payments or service issues.
- Utilize problemsolving skills to resolve customer discrepancies efficiently.
- Negotiate payment plans and follow up on promised payments.
- Educate customers on payment options and policies.
- Document all customer interactions and transactions accurately.
- Collaborate with team members to enhance overall customer experience.
- Meet or exceed collection and customer satisfaction KPIs.
- Maintain compliance with legal and regulatory standards in collections.
- Provide regular reports on collection activities and customer feedback.
- Assist in the development of collection policies and procedures.
- Utilize effective communication strategies to deescalate challenging situations.
- Identify trends in customer accounts that may require further investigation.
- Participate in team meetings to discuss progress challenges and solutions.
Required Qualifications
- High school diploma or equivalent (Bachelors degree preferred).
- 2 years of experience in a customer service or collections role.
- Proven track record of meeting collection targets.
- Strong understanding of collections laws and regulations.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and office productivity tools.
- Ability to work independently and manage multiple tasks.
- Experience in handling difficult conversations with tact and professionalism.
- Strong analytical skills to assess customer accounts and payment history.
- Willingness to learn about financial products and services.
- Ability to work in a fastpaced environment and adapt to change.
- Strong attention to detail with a focus on accuracy.
- Capability to collaborate with various departments effectively.
- Enthusiastic attitude and commitment to customer success.
- Familiarity with accounting principles is a plus.
technical proficiency,time management,collections,problem-solving,analytical skills,customer service,negotiation,crm software,attention to detail,team collaboration,accounting principles,problem solving,customer care,adaptability,communication
Employment Type
Full Time
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