Customer service Manager Max 4 yrs exp
Customer service Manager Max 4 yrs exp
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview: The Customer Service Manager plays a pivotal role in ensuring the highest levels of customer satisfaction and service excellence within the organization. With a maximum of four years of experience this position requires a proactive leader who can efficiently manage the customer service team and develop innovative strategies to enhance the customer experience. The Customer Service Manager will oversee daily operations including staff management training and performance evaluation while actively seeking ways to improve service quality. By interpreting customer feedback and acting on it this role is critical in shaping customer loyalty and retention. In an everchanging marketplace a Customer Service Manager must remain adaptable and forwardthinking ensuring that the organization meets and exceeds its service goals. Ultimately the role is essential not only for responding to customer inquiries but also for driving the company s commitment to service as a core value.
- Develop and implement customer service policies and procedures.
- Supervise and lead the customer service team.
- Monitor team performance and provide regular feedback.
- Conduct training sessions for new and existing staff.
- Manage customer complaints and resolve issues promptly.
- Analyze customer service metrics to improve performance.
- Collaborate with other departments to ensure consistent service delivery.
- Maintain knowledge of products and services to assist customers.
- Prepare reports on service performance for management.
- Implement strategies to enhance customer satisfaction.
- Foster a customercentric culture among team members.
- Utilize customer feedback to inform service improvement initiatives.
- Set targets and work with the team to achieve those goals.
- Handle escalated customer inquiries and complex situations.
- Stay updated with industry trends and best practices.
- Encourage team collaboration and ensure seamless communication.
Required Qualifications:
- Bachelors degree in Business Administration or related field.
- Minimum of 4 years experience in customer service or management.
- Strong leadership and team management skills.
- Excellent verbal and written communication abilities.
- Proven track record in enhancing customer satisfaction.
- Experience in performance management and coaching staff.
- Proficient in customer service software and CRM systems.
- Strong analytical skills to interpret metrics and data.
- Ability to work in a fastpaced environment.
- Knowledge of industry standards and trends.
- Exceptional organizational and timemanagement skills.
- Ability to motivate and develop a highperforming team.
- Strong conflict resolution and negotiation skills.
- Customeroriented attitude with problemsolving capabilities.
- Flexibility to adapt to changing priorities.
- Willingness to work occasional weekends or holidays.
communication skills,problem solving,team leadership,time management,conflict resolution,analytical skills,adaptability
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
