Endpoint Workplace Support Specialist German speaking
Endpoint Workplace Support Specialist German speaking
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Timely incident and Service requests resolution within agreed SLAs
- Provide remote support to end users regarding used workplace technologies
- Documentation maintain comprehensive documentation related to the supported environments and services
- Active Directory user and group administration Group Policy definition and administration basic PowerShell scripting
- Microsoft Office including SharePoint troubleshooting and service request create and edit templates working with forms macros and plugins of all MS Office applications
- Microsoft Exchange mailbox group room and public folder administration policy administration mail flow analysis archiving
- Microsoft Windows OS troubleshooting and service requests driver management registry management patch/update management Group Policy management Bitlocker/MBAM etc.
Qualifications :
- University or college degree in IT or similar
- At least 23 years of experience in a similar technical or customer service support
- Proficiency with Endpoint workplace technologies
- M365 MS Windows MS Office Active Directory MDM WDS SCCM
- Endpoint Security like Encryption Antivirus and Email Security
- Client Management software
- VPN management
- Some ITIL background ideally supported with related certification(s)
- Familiarity with the usage of a ticket system and standard reporting utilities
- Strong background with the definition and implementation of associated support processes and documentation (Incident Management Change Management Handbooks Work instructions)
- Ability to prioritize projects issues and tasks and work in an international environment
- Friendly and competent customer service attitude
- Fluent in English and German
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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