Channel Operations Support Analyst
Channel Operations Support Analyst
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Job Description
Your Career
We are seeking a forwardthinking enthusiastic and experienced analyst for the Ecosystem Operations team who will support the channel partner ecosystem. You will be responsible for supporting both internal channel teams and external partners by responding to and managing inbound requests and inquiries relating to the Nextwave partner program. These requests will be wide ranging and relate to the various components of the partner program and may include channel business process support training and enablement master data management exception process handling or generally providing information to partners and internal stakeholders regarding the partner program.
Your Impact
- Provide broad based operational support to our NextWave partner program particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders Examples of inbound requests may involve the following business processes
- Granting validating and troubleshooting access to the partner portal
- Ensuring accurate partner program compliance data
- Deal Registration exception process handling
- Partner Locator (SFDC based tool) data updates and troubleshooting
- Partner applications and onboarding
- Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance theater Sales Ops Data Governance and IT
- Lead and support the defining implementation and enablement of business process improvements
- Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness
- Assist with tool maintenance and data cleanup projects (SFDC hygiene etc.)
- Document processes and procedures on an ongoing basis
Qualifications :
Your Experience
- Relevant experience managing investigating resolving high volume cases using an email based ticketing system or something similar
- Strong customer service skills and attention to detail
- Effective communicator that can get participants passionate about topics being presented with solid verbal written and presentation skills for all levels in the organization
- Experience collaborating with crossfunctional teams
- Experience with Gsuite (Sheets Docs Slides) ServiceNow and SFDC (sales hygiene reporting maintenance) data governance / data hygiene activities
- Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
- Nice to have in a related or similar field but not required
- Experience supporting Ecosystem / Channel sales organizations partners distributors cloud service providers system integrators etc.
- Experience supporting a partner program and its various components (e.g. onboarding compliance deal registration rebates and incentives partner master data management etc.
- Experience identifying Ecosystem process issues building recommendations and implementing strategies to optimize performance
- Building and distributing enablement and training materials on various sales operations processes
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
