The Balfour - Front Desk Agent
The Balfour - Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Front Desk Agent will be responsible for all duties relating to arriving and departing guests and ensuring they receive excellent service throughout their stay.
What youll do...
- Be part of a team that works towards a common goal and creates a welcoming environment for guests and team members alike
- Actively and proactively welcome greet and check guests in
- Inform guests with knowledge of the hotel all its offerings the city and local recommendations
- Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
- Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
- Handle all guest requests accidents and/or thefts promptly and record all matters in the hotelspecific recording process
- Update and maintain the Front Office handover book and pass on all guest feedback to the Manager on duty
- Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with confidentiality standards
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk manage par stock and order supplies
- Complete the appropriate reports and audits during shift
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; thirdparty payments international currency etc.
- Encourage upselling to maximize rates
- Ensure work areas are cleaned and maintained at all times
- Any other reasonable duties as assigned
Qualifications :
What were looking for...
- 2 years in a customer service position preferably in an upscale or lifestyle brand hotel
- Opera experience preferred ability to enter and locate workrelated information using computers and/or pointofsale systems
- Possess a gracious friendly and fun demeanor.
- Ability to prioritize and adapt to the changing needs of the operation.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You have a passion for hospitality you inspire an enthusiastic guestcentered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are comfortable with the strategic as well as day to day detail.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity.
- You get things done independently and skilled at taking decisive action.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
