Support DBMS Associate
Support DBMS Associate
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Position: Support and DBMS Associate
- Reporting to: GM Business Development
- Location: Raipur Chhattisgarh
- No. of Positions: 01
About BigMint
BigMint Technologies is a leading platform offering price reporting market intelligence and consulting services in the commodity and market research domains. Founded in 2010 the company has built a reputation for delivering accurate indepth data and actionable insights empowering businesses to make informed decisions. With expertise spanning diverse industries BigMint provides comprehensive reports transparent market assessments and tailored consulting services. BigMint Core Values is Methodical Intelligent Nurturing and Trustworthy empowering a collaborative and growthfocused environment BigMint emphasizes continuous learning and holistic professional development.
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Key Responsibilities:
Customer Interaction:
- Respond to client inquiries via phone email chat or social media platforms.
- Provide accurate and timely information regarding products services and company policies.
Problem Resolution:
- Address and resolve client complaints and issues effectively.
- Escalate unresolved matters to the appropriate team or manager ensuring followup Daily and weekly.
Process Management:
- Maintain detailed records of client communication feedback and resolutions in the CRM system.
- Adhere to company policies and quality standards during interactions.
Database Design and Maintenance:
- Design develop and implement database systems to meet business requirements from BD
- Maintain database from events inbound leads (registration) reference leads to separate the high relevance and actionable decision making
Documentation and Reporting:
- Maintain detailed documentation of database in line with business requirements.
- Generate reports for stakeholder s basis database performance and report actionable insights Status of the Accounts.
Collaboration:
- Work closely with internal teams like sales operations and technical support to resolve client query.
- Provide feedback from client to help improve products or services.
Key Competencies:
- Excellent verbal and written communication skills.
- Problemsolving and conflictresolution abilities.
- Empathy patience and a customerfirst attitude.
- Proficiency in using CRM tools and excel applications.
Qualifications and Experience:
- Education: MBA degree or equivalent preferred.
- Experience: 13 years of experience in customer service or related roles.
documentation and reporting,customer interaction,crm,process management,problem resolution,excel applications,collaboration,problem-solving skills,customer conversion,communication,crm tools,database design and maintenance
Employment Type
Full Time
Key Skills
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