AD - Rider Ops

1. Drive Revenue Growth:

• Strategically optimize channel performance to achieve and exceed revenue targets.
• Collaborate with sales channels to implement best practices and drive business growth.

1. Channel Management:

• Monitor and oversee the performance of offrole teams.
• Provide consistent training coaching and resources to address skill gaps and ensure high team performance.

1. Motivate and Engage Teams:

• Foster a positive and highenergy environment by maintaining clear and transparent communication.
• Recognize and reward outstanding performance to sustain high morale and engagement levels.

1. Quality Assurance and Fraud Prevention:

• Monitor activities to identify and minimize fraudulent practices.
• Enforce company policies and ensure adherence to ethical business standards.

1. Incentive Optimization:

• Design implement and regularly evaluate incentive systems to align with market trends and drive desired behaviors.

1. Development and Retention of Channel Teams:

• Conduct regular training sessions to upskill teams and promote professional growth.
• Provide constructive feedback to improve team performance and retention.

1. Performance Monitoring and Improvement:

• Track key performance metrics to evaluate team progress and channel success.
• Address underperformance through corrective actions and tailored development plans.

1. Efficiency Enhancement:

• Streamline internal processes to improve overall operational efficiency.
• Collaborate with internal teams to address challenges and develop solutions that enhance workflow and productivity.

• Experience:
• 5 years of experience in channel sales team management or a similar role.
• Demonstrated ability to manage offrole teams and deliver measurable results.
• Skills and Expertise:
• Strong leadership and people management skills.
• Proficiency in designing and implementing incentive systems tailored to market dynamics.
• Analytical mindset with the ability to assess performance metrics and detect fraud patterns.
• Expertise in training and development to enhance team capabilities.
• Problemsolving and decisionmaking skills to address operational challenges effectively.
• Excellent communication and relationshipbuilding abilities to foster collaboration.
• Educational Qualifications:
• Bachelor s degree in Business Administration Management or a related field.
• Advanced financial acumen to manage budgets and optimize costs.

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