Customer Support Executive
Customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Qualification Required: Any UG Graduation ( Electronics & Communication / Electrical / Electronic degree is a Plus )
Skill Set Required: Peoples Person Time Oriented Great Verbal & Written Communication Skills Basic Math Skills Basic Computer Literacy Handle Customers Relations & Complaints Crisis Management Administrative Skills Attention to Detail Voice Inbound & Outbound Process Email Inbound and Outbound Process and Chat Inbound Process
Experience : 02 Years (Freshers can also apply)
Department: Sales & Marketing
Job Responsibilities
- Provide Presales technical assistance services and products education.
- Work on sales support services and provide technical and commercial back up as required.
- Support marketing activities by attending trade shows conferences and other marketing events.
- Generate and process new sales leads inquiries and purchase orders as necessary.
- Answer Emails Phone calls and chats from customers and deal with queries as they arise.
- Follow up with customers to make sure that they are satisfied with a particular product or service.
- Experts pay attention to detail as customers may have the same problems; report the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary
- Persuade customers that a product or service best satisfies their needs in terms of quality price and delivery
- Provides hands on support of customer care initiatives such as automated provisioning online billing order tracking and detailed account management
- Solicit crossselling and upselling opportunities within the customer care experience.
- Take the extra mile to engage the customer
email inbound and outbound process,chat inbound process,administrative skills,basic math skills,time oriented,basic computer literacy,administrative,customer,crisis management,great verbal & written communication skills,chat,voice inbound & outbound process,handle customers relations & complaints,attention to detail,customer care,people's person,sales
Employment Type
Full Time
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