Customer Success Manager Mumbai
Customer Success Manager Mumbai
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Role: Customer Success Manager (CSM)
Exp: 6 Years
Location: Mumbai
Working Mode: 6 Days WFO
Job Description:
A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities:
1. Partnering with Sales team and execute effective product demonstrations emphasizing product features and benefits with focus on the value of the solution
2. Provide strong account management to existing clients offering support and keeping them abreast of new products and services that could be of value to their business
3. Ensure customer success by driving adoption managing customer relationships conducting business reviews and sharing best practices
4. Serve as primary point of escalation when customer issues arise troubleshooting and ensuring quick resolution
5. Coach customers to be product experts and train their teams on best practices so they become increasingly selfsufficient
6. Be responsible for billing upselling and renewals and increase the revenue per customer
7. Help drive customer references and case studies and produce reports and presentations to explain insights and results to marketing professionals
8. Provide quantitative/qualitative analysis to the product team on how FA can better serve
our customers.
Who were looking for:
1. At least 6 years relevant work experience in a customerfacing role (customer success or account management).
2. Previous experience collaborating with different internal functions within a fastgrowing SaaS company; operating at the intersection of product sales and delivery
3. Experience in CRM/ERP (e.g. Salesforce Pipedrive) or B2B Enterprise level software
4. Familiarity with Supply Chain data and workflow experience preferred
5. Basic Knowledge of web technologies like HTML SQL API Json iOS and Android platforms
6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint
Know You Leaders:
Divir Tiwari is the Cofounder and CEO a graduate from Indian Institute of Technology Dhanbad who loves to interact and apprehend concerns which have a potential to be resolved with newage technology. In 2014 Divir cofounded FieldAssist a part of Flick2Know. Driven to solve the most critical challenge of the CPG industrymapping and monitoring field sales staff. Today under his fine leadership FieldAssist powers gotomarket strategies of over 600 CPG brands with tens of products and uncountable innovations in its portfolio.
Chitransh Jain is the Chief Customer Officer at FieldAssist. He is an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA Family in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth
About FieldAssist
FieldAssist is a SaaS based technology platform transforming routetomarket capabilities of CPG companies across the valuechain. From distributors to retailers salesmen to leaders all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned processed and predicted and distribution is discovered developed and deployed. Headquartered in Gurugram India and with clients in 10 countries in Asia and Africa FieldAssist is a Proud Partner to Great Brands delivering ready insights and powering GTM strategies for 550 CPG brands including Godrej Consumers Saro Africa Danone Haldiram s Eureka Forbes Bisleri Nilon s Borosil Adani Wilmar Philips Ching s and Mamaearth among others.
FieldAssist is certified by Great Place to Work for having created a great place to work for all its employees by excelling on the 5 dimensions of HighTrust HighPerformance Culture Credibility Respect Fairness Pride and Camaraderie.
FieldAssist on the Web:
Website:
Culture Book:
CEOs Message:
microsoft office suite (excel, powerpoint),upselling,quantitative analysis,crm/erp (e.g. salesforce, pipedrive),billing,customer success management,troubleshooting,product demonstrations,customer relationship management,technology,customer success strategy,client management,account management,client retention programs,sales collaboration,sales,reporting,client accounts,qualitative analysis,supply chain data management,web technologies (html, sql, api, json)
Employment Type
Full Time
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