Technical Solutions Engineer
Technical Solutions Engineer
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Job Description
Who Youll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems At Arista we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse multicultural team of topnotch engineers who act as our customers champions. You will also work closely with members of software/hardware engineering product management customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 23 days a week.
Qualifications :
What Youll Do:
- Respond to customer product inquiries via telephone or in written internetbased email.
- Resolve customer concerns raised during installation operation maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customercentric activities.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills:
- Working knowledge of the networking industry products and protocols
- Minimum of 3 years of handson experience and a combination of the designing deploying configuring supporting troubleshooting debugging and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS ACL ARP BGP (RFC 4271) DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces EVPN IEEE 802.3x flow control and IEEE 802.1Qbb prioritybased flow control ICMP IGMP IPSec IPv4 & IPv6 LACP LLDP MACSec MPLS NAT OpenFlow OSPFv2 and OSPFv3 PIM QoS Sflow SNMP STP/RSTP/MST (IEEE 802.1D) VARP VRRP VLAN (IEEE 802.1Q) VRF VXLAN
- Experience with troubleshooting tools such as IXIA tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C Java Python Perl JavaScript shell)/ Cloud Environment/Automation a plus
Desired skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development both in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Education:
Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
