Guest Service Agent
Guest Service Agent
Posted on :
06-12-2024
Employer Active
1 Vacancy
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Job Description
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Assist guests with check in and checkout as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests arrival and checkinto system if necessary
- Welcome guests on arrival register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote InterHotel sales and inhouse facilities according to departmental standards to maximize revenue
- Handle guests complaints and comments tactfully and efficiently
- Handling guests mails messages and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to inhouse credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
- Maintain complete knowledge of all food & beverage services outlets and hotel services/features
- Attend all briefings meetings and trainings as assigned by management
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications :
Your experience and skills include:
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawaii/Ilocano/Tagalog)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
- Recognized commitment to Guest Service and exceeding guest expectations
- Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word Excel PowerPoint)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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