Develop and improve customer relations gain a solid understanding of their business and constantly assist in extending it
Treat business and work as an entrepreneur
Act as the Customers agent developing the business insights and proposing extra services that the Customer may need
Actively participate in presale and upsale activities
Take part in business proposal creation
Take an active part in business and contract negotiations as well as define the business terms of contracts
Have the intention to build a project portfolio and turn it into yourProgram
Supervise services and project delivery by active leadership of the PMs team. Ensure projects start tailoring and delivering according to the bestfit delivery model and best project management practices
Work with business stakeholders to determine project vision and product functionality goals
Contribute to project lifecycle improvement through lessons learned project achievements etc.
Execute and supervise management and monitoring of project delivery. Deliver projects ontime and within the allocated budget
Manage the project escalations within your portfolio
Control KPIs (such as profitability revenue utilization and attrition) and take active actions to keep them atthe best possible level
Provide highqualityportfolio risk analysis; track act upon and communicate risks properly to your customers
Be a people manager build strategic plans for required hires in collaboration with the Resource Manager and Recruiting Team and ensure onboarded peoples professional growth
Drive continuous improvements within the Competence Center and contribute to the process and company development through PMO and PM training input
Implement best practices and tools for project execution and management
Qualifications :
Excellent knowledge of project and program management methodology tools and techniques
At least 5 years of project management experience
Strong knowledge and a handson experience in creating and managing delivery contracts
Indepth understanding and experience in operational processes inside European and US corporations
Excellent communication and presentation skills to communicate effectively with customers and project teams
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