Client Support Administrator
Client Support Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Support team in Market Drayton on a full time permanent basis!
Salary: 25024 per annum.
Working hours: 4 on 4 off 6am6pm.
As a Client Support Administrator you will be the first point of contact for a number of our well known clients delivering outstanding customer service. You will be required to resolve queries looking after the stock/order management for allocated clients as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
- Control the timely and accurate receipt of sales orders ensuring they are available to the warehouse within agreed timeframes.
- Chase any missing / outstanding orders with the client confirming receipt or nonreceipt.
- Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
- Inventory management and quality control avoiding misrotation of stocks holding and releasing stocks from and to various quarantine status upon request.
- Deal with clients face to face by phone or email ensuring queries dealt with are managed in a timely and professional manner.
- Ensure a positive client experience through high quality service and communication thereby attaining client retention.
- Looking after a portfolio of clients on a daily basis.
- This list is not exhaustive and the job holder may be required to undertake other duties.
- This list is not exhaustive and the job holder may be required to undertake other duties.
Qualifications :
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurised environment.
- Ability to work using own initiative.
- Negotiating skills ability to influence and steer.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven in order to maintain a high level of customer focus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
