Senior Customer Service Administrator INTERNAL APPLICANTS ONLY
Senior Customer Service Administrator INTERNAL APPLICANTS ONLY
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Market Drayton site are now recruiting for a Senior Customer Service Administrator on a full time permanent basis.
Salary: 29050 per annum.
Working hours: 4 on 4 off Nights 18:0006:00.
As a Senior Customer Service Administrator you will coordinate frontline response to deliveries deal with problems and customer requests liaise with other operational teams and be able to fulfil all office functions supporting the CS Manager whenever necessary.
Key Duties of a Senior Customer Service Administrator:
- All aspects of Customer Relations by telephone and email.
- Completion of Order Process to include creation of ad hoc Invoices (.e.g confirming raising ad hoc invoices etc).
- Monitoring the customer service inbox.
- Accounts queries.
- Monitoring critical accounts.
- Overseeing full load rejections.
- Night report monitoring.
- General problem solving particularly regarding delivery discrepancies and assisting customers with any queries that they may have.
- Maintaining failure log and KPI sheets.
- Liaising with and coordinating internal teams (eg transport planners and account managers).
- Delivery reporting both internally and to customers.
- Assisting with training of team members.
- Ensuring all delivery issues are followed through to conclusion in a timely manner (.e.g managing returns/stock on QC hold etc).
- Any other tasks that are deemed necessary.
Qualifications :
- Attention to detail/accuracy.
- Planning and organising skills high level of numeracy.
- Strong communication skills in order to deliver accurate information.
- Effectively prioritise work load in order to meet set deadlines.
- Able to work as part of a team or individually.
- Able to work effectively and communicate to the correct level.
- Be professional approachable and helpful to ensure smooth running of the general operation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
