Customer Service Representative
Customer Service Representative
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Description
- Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone.
- Responds to client requests in the timeframe set by the Service Level Agreement.
- Ensures clients receive clear communication good service and fast turnaround times
- Clearly translates and explains technical information sample and/or testing problems to clients.
- Monitors turnaroundtimes to support accurate quotations to clients and keeps Client Services Manager informed of deviations.
- Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate followup with accounts to ensure customer satisfaction.
- Understands when and how to file customer complaints
- Able to answer basic questions and know where to find information through technical managers and/or specialists within department or other available electronic resources.
- Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.
- Assists in maintaining ordering and shipping supplies to clients.
- Clerical support to include but not limited to quote preparation.
- Manages time in a manner that ensures productivity.
- Able to use and have working knowledge of required systems.
- Maintains an orderly clean and safe work area.
- Ensures that proprietary methodologies are not disclosed to nonemployees except as approved by Management.
- Maintains cooperative working relationships with company employees. This includes intra and inter Business Unit employees.
- Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.
- Possesses basic knowledge of relevant industry field as assigned (ex: feed/grain pet food human food products etc.).
- Awareness of client service role within the organization. Acts as representative of the client.
- Displays positive attitude and willingness to learn new skills.
- Some travel may be required to assist in trade shows or occasional client visits.
- Other duties as assigned.
Qualifications :
- Excellent written and verbal skills
- High proficiency with MS Office Suite (Outlook Excel Word PPT in that order of expertise hightolow)
- Excellent organization
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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