Professional - Field Support Specialist
Professional - Field Support Specialist
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Job Description
Job Title: Professional Field Support Specialist
Start/End Dates: 12/18/2024 9/17/2025
Work Location: NSA Lubbock TX/ Seattle WA/ Kansas City MO Jacksonville FL Miami FL Nashville TN Macon GA Charleston WV/ St Louis MO Harrisburg PA Atlanta GA Baltimore MD Little Rock AR Kansas City MO Tulsa OK Lubbock TX
Position Summary:
Are you a Field Technician Field Engineer Service Technician Or do you want to start a career in this field Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable Can you help us to provide best in class service Do you want to work with some of the largest retail customers in the industry
Our Clients Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers you will communicate in an open helpful and engaging manner with the focus being finding the right solution. You will organize triage customer issues and even handle some problems before they start. No matter the situation your formal training (provided through our client) will allow you to provide customers what they need when they need it.
Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. explore new ways of thinking and expand your capabilities. Our service operations have dedicated teachers mentors and coaches who work across territories to share their knowledge to enhance each others growth.
This role truly keeps commerce running across the globe and is an ambassador for our clients Brand!
Utilize your skills to:
- Perform customer installation maintenance and service calls promptly and effectively.
- Service electromechanical equipment like selfcheckout systems within an assigned territory.
- Perform maintenance repair PM work and system overhauls.
Basic Qualifications to qualify:
- Local candidate to specific geographic area
- Authorized to work in the US
- At least 18 years of age
- Have a valid drivers license and driving record that satisfies our clients fleet requirements.
- PC skills basic electronic skills and some specific hardware and operating system familiarity
- Ability to perform essential functions of the job with or without a reasonable accommodation.
- Prolonged travel with driving several hours per day.
- Rotating and weekend shifts
- Flexible shift work Rotating shifts within set teams including morning afternoon and evening start times with
- some holidays.
- Carrying and lifting tools parts and equipment weighing up to 75 lbs. without assistance up to 150 lbs. with
- assistance
- Bending squatting walking standing sitting reaching working with your hands and repetitively grasping and
- manipulating objects of varying size
- Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace
- networking equipment such as access points or switches.
POSITION DETAILS/NOTES
Work hours: 810 hours a day. 56 days a week. Schedule likely to include one week end a month. Currently the schedule is closer to 10 hours a day but as hiring scales up the goal is to reduce to 8 hour a day.
Shift work: Will start in an overnight shift If converted the shift can be any of the below. Shifts may not always be consistent so candidates will need to be flexible.
Day shift:
- 8 AM 5 PM
- 9 AM 6 PM
- 10 AM 7 pm
- 11 AM 8 PM
- 12 PM 9 PM
Night Shift:
- 9 PM 5 AM
Employment Type
Full Time
