IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
The IT Support Specialist will ensure a seamless technology experience within our physical office environment. This role covers a broad spectrum of responsibilities from managing hardware and maintaining the podcast room equipment to integrating software tools and assisting with daytoday IT needs.
Key Responsibilities:
Hardware & Infrastructure Management
Set up configure and maintain desktops laptops network devices and peripherals.
Oversee equipment procurement allocation and inventory management ensuring accurate asset registers.
Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.
Systems & Software Support
Troubleshoot and resolve IT support tickets related to operating systems (Windows macOS) office productivity applications and security patches.
Assist with Google Workspace and Microsoft 365 administration including email file storage and collaboration tools.
User Setup Training & Onboarding
Conduct onboarding sessions for new staff including account creation device setup and security briefings.
Provide ongoing user training on internal systems telephony platforms and productivity tools to enhance team efficiency.
Tool & Platform Integration
Integrate telephony systems (e.g. RingCentral Aircall) scheduling solutions (Calendly Acuity) and CRM platforms (e.g. Zoho).
Implement and manage AIdriven tools (e.g. Avoma Fireflies.ai) and integrate systems using platforms like Make.com Zapier and GoHighLevel.
Test evaluate and deploy new tools ensuring seamless integration into existing workflows.
Collaboration & Administration
Work closely with the offshore IT team to ensure standardized processes and system alignment.
Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
Document procedures and maintain knowledge bases for internal stakeholders.
Project Management & Process Optimization
Participate in agile sprints and project task management to deliver IT initiatives on time.
Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.
Requirements:
Associate s or Bachelor s degree in IT Computer Science or a related field.
2 years of relevant IT experience.
Familiarity with operating systems (Windows macOS) and productivity suites (Google Workspace Microsoft 365).
Experience with CRM platforms (e.g. Zoho) and telephony systems.
Familiarity with integration platforms (Make.com Zapier) and basic understanding of APIs.
Strong communication problemsolving and organizational skills.
Basic web development skills (HTML/CSS/JS) considered a plus.
Employment Type
Full Time
