REF51850A-Deputy Manager - Operations-French Language Expert- B2 level Certified - Pune
REF51850A-Deputy Manager - Operations-French Language Expert- B2 level Certified - Pune
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Job Description
Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies
Collections: Voice calling Dispute Management Customers account Reconciliation
Cash Application Cash Application Account reconciliation Dispute Management Voice Calling (not mandatory) Dr and Cr clarity Basic accounting knowledge SAP knowledge preferred Process improvement methodology: Has process improvement acumen.
Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions
Customer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
Ability to maintain relationships with relevant line manager / counterparts / Stakeholders
Transition Management: Prior Transition experience is preferred.
Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly responds to any changes alterations customer requests and escalates as required Solution oriented effective communication with customers on issues raised findings and proposed resolution.
Is mindful of customer feedback voice of customer coordinates on action plans to address issues
Accountability: Has complete clarity about expectations from self measurable of the same and own role; delivers upon these Collaboration & Teamwork
Understands and works towards the common goals of the organization rather than getting confined to own silo
Resolves conflicts at his / her level; escalates if required.
Displays good collaborative spirit
Does not resist change management
Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.
Analytical Thinking & Problem Solving: Identifies anomalies errors and aberrations in output
dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
Proposes and supports implementation of process improvements
Communication skills Participates actively in team meetings; articulates thoughts clearly
Listens with attention and builds own understanding
Demonstrates requisite verbal and written communication skills
Qualifications :
B.Com With B2 Language Certification in French.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
