IT Support Engineer
IT Support Engineer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the IT Manager
Job responsibilities will include among other things:
Data Administration
General Hardware environment health reporting
Atera reports
Zapier creator and administrator
Office 365 administrator
Level 10 contributor
Google Workspace Administrator
ZOHO and CRM profile management
Setting up of IT equipment
Receive new IT equipment
Format new IT equipment based on OCFO protocols
Setup of new equipment based on OCFO protocols
Onboard new team members onto the new equipment
Offboarding of exiting team members
Updating OCFO Protocols where and when needed
Purchasing of IT equipment
Tracking IT equipment and IT equipment spare allocation
Monitor amount of OCFO spares and ensure that we have the minimum stock quantity at all times
Submit purchase requests when stock levels dip below acceptable levels
Receive and quality control spare equipment
Providing IT Support
Assist with team members day today IT requirements
Have an accurate knowledge of all IT software being utilized within the OCFO environment where the IT department is required to provide support on
Staying up to date with relevant updates on software being supported by OCFO IT and reporting relevant software changes either to the director or affected users
Software support includes the following platforms: 3CX ZOHO Google Workspace Office 365 Easy File.
Hardware support includes but is not limited to: End user environment 3CX Softphones Laptops for all end users Profile management on Panelist/ contractors BYOD End point management for users.
Unifi Network support
Training
Assisting the training team with new team member training
Security
Review and action IT security vulnerabilities
Ensure that all equipment meets the set security standards at OCFO
Enforces 2FA across all platforms used witing OCFO and ensures users adopt best practice.
Requirements
The ideal candidate for this position will have a minimum of 12 years experience with CompTIA A and N preferred or related IT qualification
Characteristics of the ideal candidate
Critical thinking
Problem solving
Innovative
Ability to understand pain points and provide solutions
Ability to work in a team environment
Our OCFO values
Family first
Integrity matters
Switched on Thinking
Excellence in everything
Growth and success
Outsourced CFO is recruiting for a proactive and detail-oriented IT Support Engineer to join our team. This role is critical to supporting the growing IT needs of Outsourced CFO by ensuring the smooth operation of IT systems and addressing daily technical requirements. The IT Support Engineer will be responsible for providing technical assistance, managing IT equipment setup and maintenance, and ensuring team members have the tools they need to perform at their best. The ideal candidate for this position will have a minimum of 1-2 years' experience with CompTIA A+ and N+ preferred or related IT qualification Characteristics of the ideal candidate Critical thinking Problem solving Innovative Ability to understand pain points and provide solutions Ability to work in a team environment Our OCFO values Family first Integrity matters Switched on Thinking Excellence in everything Growth and success Please note this position, at first will require in office full time and Hybrid working conditions will be reviewed and discussed after the probation period.
Education
The ideal candidate for this position will have a minimum of 1-2 years' experience with CompTIA A+ and N+ preferred or related IT qualification
Employment Type
Full Time
