Customer Migration Manager
Customer Migration Manager
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Job Description
Role Overview
The customer migration manager will work closely with our existing customer base to transition customers to our new 3D software offering. You will be responsible for promoting the new software completing contractual processing in our systems assisting with product onboarding and gaining feedback on product adoption.
Responsibilities:
Manage customers eligible to migrate to the new software product
Work with marketing to create and deliver marketing outreach plans (emails webinars etc.) to build interest in the new product version
Become familiar with functionality key features and value proposition of the new product
Conduct regular outreach to customers and manage followups via email and phone to support needed detail regarding the new product version and migration efforts
Close migration opportunities by successfully executing contracts and obtaining commitment for transition
Facilite a warm hand off to the training team for customer onboarding and training on the new product version
Gather feedback on adoption of new product organize and provide the voice of customer internally to support process improvement
Process migrations within Salesforce and assist customers with addon services products and changes to their subscriptions
Manage At Risk situations and collaborate closely with other internal teams to support customer requests issues and feedback
Qualifications :
- Strong (native C2 C1) German AND English verbal and written communication skills are mandatory
- Available during EMEA business hours 9am 5 pm
- 3 years of experience in Customer Service Customer Success Account Management or relevant customerfacing role
- 1 years of Software experience a plus
- Highly organized
- Experience managing sales renewal and/or negotiation conversations
- Passion for delivering an excellent customer experience
- Professional presence with ability to listen to understand and present to customers via email and phone
- Proactive problem solver with experience developing creative solutions for customers and the business
- Experience with Microsoft suite and Salesforce
- CAD software or industry experience is a plus
- Bachelors degree preferred
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
