Customer Configuration Project Manager

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Role focused on groups of NIQ Clients projects and small to medium programs their roadmaps issues and escalations 

Championing the client through preparation onboarding through BAU 

Ensure prioritization and status of key client items are known by Tech/Product Leadership 

Single Tech Escalation point for client and program teams 

Manage escalating or key client KPIs and Reporting when needed 

Implement service improvement plans for process and tech issues when needed 

Partner with the Client Deployment Lead Operations Delivery Lead Tech and Product Leadership and Production Support to provide excellent client service 

Bridge the communication gap between client and tech teams 

Clear and prompt internal communications 

• 5 years in program and project management or similar role running projects or Support teams in Operations Technology or Engineering 

• Ability to analyze and evaluate problems offer solutions and determine when more help is required 

• Superior communication skills (interpersonal verbal presentation written email) 

• Proven ability to influence and gain buyin at multiple levels across divisions functions and cultures 

• Able to work with seniorlevel management and virtual teams 

• Ability to prioritize manage and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules 

• Actionoriented flexible resourceful and able to operate effectively within a dynamic fastpaced environment 

• Positive attitude team player selfstarter; takes initiative ability to work independently 

• Preferred: Cloud environment experience 

• Acts as a representative of NIQ and the Global Support organization to a client or set of clients and vice versa 

• Become an expert in how clients are configured and how they use NIQ applications

• Identify themes across clients clearly communicate common issues workarounds and timelines for resolutions.

• Ensure compliance to standard procedures best practices policies tools and delivery according to SLAs including compliance to architecture cybersecurity and quality

• Ensure quality delivery of configurations perform validations and audits to identify and correct gaps

• Act as liaison for the client to all facets of the Global Support organization and pull people together to make decisions (Global Support Product Operations Technology Client Deployment) 

• Refine and document new configuration procedures SLAs Best demonstrated practices and limitations.

• Understand and communicate the client view on the prioritization of future enhancements and defect fixes to various stakeholders including senior management

• Responsible for managing client issues expectations and risks to achieve a high level of client satisfaction  

• Work closely with Product Leadership Operations and Client Deployment teams on client roadmaps and timelines 

• Champion the client through their onboarding adoption phases and into a BAU state 

• Participate in production readiness for key feature updates impacting client configurations and coordinate the execution of client configurations for impacting software deployments or client deployments. 

• Identify and drive the endtoend execution of client configuration for specific programs deliverables and tracking of program health  

• Define and track program scope milestones timelines and deployment plans  

• Act as the face of the program and communicate progress to upper management and stakeholders  

• For Technology programs impacting Global Support ensure alignment between Product Technology and Global Support and facilitate release planning client configuration change management and ongoing process improvements.

• Facilitate conversations to ensure Cross Functional Team Dependencies are planned identifying gaps and mitigating or escalating risks 

• Ensure program objectives are clearly defined and that the program meets them then track and communicate progress

• Track and ensure prompt resolution of issues escalate issues in a timely and appropriate manner and manage client risks.

Why NIQ India Private Limited is a Great Place To Work
India continues to stand out as one of the largest and fastestgrowing developing economies globally offering NIQ a significant opportunity. It is imperative that we prioritize India as a key investment market not only for our business growth but also for the personal and professional development of our team members. To fully harness the potential of this market expand our operations effectively and realize our growth objectives we have developed an exciting plan tailored specifically for India. Together well unlock the full potential of this thriving market creating an environment where everyone can thrive and contribute to our collective success. Join us in envisioning the exhilarating journey and ambitious goals ahead.

Our Commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

Remote Work :

No

Employment Type :

Fulltime