Duty Manager
Duty Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- To provide general management support throughout the hotel at all times monitoring guest satisfaction service standard security employee activity physical defects with main focus on front office operation.
- Profitability ensuring the department meets its quantitative and qualitative targets.
- Leadership and employee matters including managing and motivating front office teams in order to provide high quality services for guests.
- Lead and support all Guest Experience Initiatives within the property.
- Guest Satisfaction to ensure guests have a smooth running stay at the hotel.
- Maintains close relationships with guests throughout their stay in order to foster loyalty.
- Anticipates guests needs and takes them into consideration.
- Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
- Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation survey and inhouse guest feedbacks.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
Qualifications :
- Bachelors Degree or Diploma in Hospitality Management or equivalent
- Minimum 23 years of relevant experience in a similar capacity
- Previous experience in a similar leadership role is an asset
- A servicefocused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problemsolving abilities and the ability to lead by example
- Visa Requirements: Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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