Duty Manager
Duty Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the hotels Front Office Manager the Assistant Manager Front Office role acts as the Duty Manager and hotels representative in the absence of the Front Office Manager and General Manager.
WHAT YOU WILL BE DOING:
- Support the Front Office Manager in providing overall management to the Front Office department.
- Coordinate and assist with checkins checkouts luggage delivery and creating reservations in line with Accors standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the hotel helping and guidance in peak times to eliminate potential issues
Qualifications :
- A naturally confident personality able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome driven approach to performance and results striving to achieve excellence.
- Experience in Opera Cloud PMS and Microsoft Suite.
- Current First Aid & CPR and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings including weekends and Public Holidays as per our business demands.
- Previous supervisory or management experience within a Hotel Front Office department.
- Unlimited work rights in Australia. The Hotel is unable to offer Sponsorship for this position.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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