Assistant Front Office Manager
Assistant Front Office Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Assist in leading the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Managers to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the Operations Manager on projects reports and initiatives in the hotel and with the whole hotel team
Qualifications :
- Previous experience in leading a dynamic team
- Service focused personality
- Prior experience working with Opera or a related system
- Understanding of hotel property management systems
- Conflict resolution and negotiation skills
- Flexibility to work across morning afternoon and night shifts as required
- Ability to train and mentor the team
- RSA and First Aid Certificate or willingness to obtain prior to commencement
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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