VP - Operations
VP - Operations
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
1. Operational Leadership & Strategy:
o Lead and manage the BFSI operations team providing strategic direction leadership and motivation to ensure the delivery of highquality services to clients.
o Develop and implement operational strategies to optimize processes reduce costs and improve performance while ensuring compliance with industry regulations and standards.
o Oversee daytoday operations across multiple BFSI clients ensuring seamless execution and service delivery within defined SLAs (Service Level Agreements).
o Implement best practices and process improvements to enhance operational efficiency and productivity.
2. Client Relationship Management
o Serve as the primary point of contact for key BFSI clients maintaining strong relationships and ensuring customer satisfaction.
JOB DESCRIPTION:
o Collaborate with clients to understand their business requirements and deliver tailored operational solutions.
o Conduct regular reviews with clients to ensure that services meet expectations identify areas for improvement and manage escalations effectively.
3. Team Management & Development
o Build and lead a highperformance team ensuring a culture of collaboration accountability and excellence in execution.
o Provide leadership coaching and mentorship to operational managers and staff to foster professional growth and development.
o Manage performance through regular assessments feedback and career development initiatives.
o Recruit and retain top talent ensuring a skilled workforce capable of handling complex BFSI operations.
4. Financial Management
o Oversee the budget for BFSI operations ensuring that operational costs are controlled while maintaining service quality.
o Monitor financial performance identify costsaving opportunities and implement strategies to meet or exceed financial targets.
o Ensure profitability by optimizing resources and streamlining operational processes without compromising service delivery.
5. Process Improvement & Innovation
o Champion continuous improvement initiatives using Lean Six Sigma or other methodologies to identify inefficiencies and implement corrective actions.
o Work closely with the IT and technology teams to leverage automation AI and other technological innovations to streamline BFSI processes and drive operational efficiency.
o Foster a culture of innovation by encouraging the use of new tools and techniques to enhance customer experience and operational effectiveness.
6. Compliance & Risk Management
o Ensure that all BFSI operations adhere to industry standards regulatory requirements and internal policies.
o Develop and maintain risk management processes to identify potential issues and implement mitigation strategies.
o Manage audits compliance checks and reporting to ensure adherence to financial legal and regulatory requirements.
Employment Type
Full Time
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