Sales Quality Analyst - Mandaluyong - Up to 50K
Sales Quality Analyst - Mandaluyong - Up to 50K
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1 Vacancy
Job Description
We are Looking for Sales Quality Analysts to work for a BPO Company in Mandaluyong City
This is an Onsite role that follows a Shifting Schedule
Salary pays up to 50K depending on experience and interview results
Minimum Requirement of at least 3 years of Quality Analyst experience is Required
Requirements:
- Minimum of 2 years in college
- Must have at least 3 years of Quality experience in BPO setting
- Must have at least 2 years of inbound/outbound sales experience.
- Excellent verbal communication skills in English are essential.
Responsibilities:
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and
individual level. - Performs monitors of customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
Employment Type
Full Time
