Remote German Speaking Customer Advisor
Remote German Speaking Customer Advisor
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Work Schedule: Rotational shifts Monday to Sunday 08:00 AM 12:00 AM
Work Mode: Hybrid (with remote flexibility)
Your Responsibilities
- Deliver exceptional customer support to Germanspeaking clients through phone email and chat.
- Handle inquiries related to products services and account management promptly and professionally.
- Ensure customer satisfaction by understanding and addressing their needs effectively.
- Assist with troubleshooting and escalate more complex issues to the appropriate departments.
- Accurately document customer interactions and feedback to support service enhancements.
What Were Looking For
- Language Skills: Native or fluent German (C1/C2 level) and strong English proficiency (B2 level).
- Excellent communication and interpersonal abilities with a customerfocused approach.
- Flexibility to work rotational shifts including weekends and holidays.
- Previous experience in customer service is a plus but not mandatory.
- Basic computer literacy and familiarity with CRM tools are advantageous.
What We Offer
- Competitive salary package with performancebased bonuses.
- Flexible hybrid working model.
- Comprehensive training to support your success in the role.
- Private health insurance and additional company benefits.
- Opportunity to work in a multicultural and dynamic environment in Athens.
Employment Type
Full Time
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