Trainer
Trainer
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for a Trainer to join their team in Dublin Ireland.
Position: Trainer
Location: Dublin Ireland
Work Model: Fully onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Regularly work with large groups of trainees presenting information clearly checking for understanding and incorporating feedback where possible.
- Collaborate with client training departments to ensure smooth transitions during new go lives and help integrate client business processes.
- Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment training and basecamp phases.
- Design and maintain training materials such as handouts manuals exercises assessments and exams.
- Prepare learning environments set up IT and phone equipment arrange seating share documents and publish schedules.
- Deliver and facilitate training programs demonstrating excellent written and verbal communication skills.
- Collaborate with team managers POCs agents and other stakeholders to identify training and performance requirements.
- Assess the effectiveness of training programs and learning outcomes ensuring continuous improvement.
- Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
- Maintain records of learner development and resource allocation to ensure proper tracking and documentation.
REQUIREMENTS:
- Native/ fluent in English (C1) both verbal and written.
- Exceptional verbal and written communication skills with the ability to deliver clear and effective training programs.
- Excellent listening skills and empathy for the needs of agents management and clients.
- Ability to work flexibly with both groups and individuals tailoring communication and training styles to different learner types.
- Skilled in balancing the needs of new hires and tenured team members keeping them engaged and motivated throughout the training process.
- Ability to address participant concerns and direct them to appropriate departments when needed.
- Strong focus on achieving set goals and targets demonstrating drive for results.
- Ability to build and maintain collaborative relationships with internal and external stakeholders.
- Comfortable with setting up and using IT and phone equipment for training purposes.
OFFER:
- Opportunity to collaborate with top brands in the market
- Attractive remuneration package
- Private medical healthcare
- Corporate social responsibility events throughout the year
- Ongoing professional development opportunities
- Relocation support if necessary
- Dedicated and motivated team
Employment Type
Full Time
Key Skills
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