Customer Engagement amp Development Center Internship Curricular
Customer Engagement amp Development Center Internship Curricular
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Job Description
The opportunity
Were currently looking for a Customer Engagement & Development Center Internship Curricular. Someone to join our Customer Engagement in order to assist and support the team. Someone with a passion for electric mobility an interest in technology and a desire to create the change we know is needed. And someone who doesnt mind the occasional bit of sustainable travel in the service of a cleaner form of electric performance. The Customer Engagement Center is where Polestars Sales and Support team works in synergy with the Customer Support team. We aim to ensure the best experience to our Customers from the moment they first approach us to the handover of their first Polestar and beyond.
This 10month internship positionis located at our main Office in Milan city center initially office based until autonomous level is reached. We believe in a hybrid model when it comes to remote and onsite work knowing that both inperson collaboration and individual time to focus are needed. What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it of course.
The responsibilities
In this internship youll be expected to assist and support the team. Working as a member of Customer Engagement youll be instrumental in timely responsiveness to our community members enquiries via our dedicated platform and supporting the CEC team with back office. See below for a more thorough breakdown of the various tasks and areas youll be responsible for:
- Maintaining and updating the CRM
- Managing the Social Media platform Sprinklr
- Updating websites FAQs
- Assisting with translations and data collection
- Participating to meetings and trainings in order to document developments and updates etc
The ideal candidate
In order to succeed in this internship and at Polestar in general there are a few characteristics youll need to have. Passionate. Collaborative. Proactive with a problem solving mindset. You are attentive to details trends and metrics with a cando attitude. Most importantly you are an engaging and collaborative team player. The ability to take the initiative to meet deadlines and requirements and to abandon ideas when theyre not feasible.
In addition youll need the following qualifications:
- Proficient knowledge and use of social media
- Good Italian and English
- Good knowledge of Microsoft Office Suite Google Chrome andor Edge
And though we have a global presence we maintain the growthmindset. Change happens often at Polestar. But so does progress. Expect an accelerating exciting environment.
The process
If the above matches your ambitions be sure to apply. Our selection process is ongoing and the job advert will remain open until its filled.
The Polestar journey is an electric one.
Employment Type
Full Time
