Customer Success Director
Customer Success Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you ready to take customer success to the next level Were on the hunt for a Customer Success superstar an ambitious visionary Customer Success Director who will shape the future of some of our specific customer segments and drive exponential growth.
As the mastermind behind all Customer Success strategies youll report directly to the COO of Italy and lead a talented team of Customer Success Professionals ensuring seamless operations and outstanding service delivery. Your mission To optimize and elevate every aspect of the customer experience focusing on efficiency quality and scalability while also pioneering new verticals.
Collaboration is key: youll work hand in hand with Sales Marketing Customer Support and Product Development to ensure our services not only meet but exceed the expectations of our users and partners. If you thrive in fastpaced environments and are passionate about creating exceptional customer experiences we want you on board!
Ready to make an impact Apply now and lets build something extraordinary together!
Key Responsibilities:
Strategy and Vision
Develop and implement strategies to improve productivity streamline workflows and drive continuous improvement;
Drive performance metrics monitor KPIs and act as POC for product development initiatives;
Boost revenues generation through upselling and crossselling activities on the existing client base;
Process Development and Optimization
Supervise and optimize all processes related to customer experience focusing on operational efficiency service quality and scalability. Ex. launching new AI projects etc;
Proactively work on system integrations with external software providers to guarantee a flawless end to end customer experience to assigned customer segments;
Constantly analyze and improve onboarding and farming/retention processes while keeping churn under control.
Team and Resource Management
Lead and manage the Customer Success team to ensure the successful execution of all daytoday activities;
Oversee the budget and ensure costeffectiveness in all operational processes;
Manage and mentor the assigned Customer Success teams fostering a culture of high performance and accountability.
Qualifications :
Who we are looking for
Bachelors degree in Business Administration Engineering Operations Management or related field (MBA preferred);
5 years of experience in an operations leadership role preferably in a customerfocused environment B2B B2C and/or SaaS company;
Proven track record in managing large teams and complex processes;
Strong analytical and problemsolving skills with a focus on process optimization;
Experience with operational software and tools such as ERP systems CRM (Hubspot and Salesforce are a plus) PMS Office etc.
Additional Information :
What we offer:
Total compensation aligned with your experience
Stock options Plan after 6 months
Welfare for you and your family
Ticket restaurant
Self care platform access
Smartworking policy
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
