Head of Global Network - Travel Care

Viking Travel Care was launched in 2023 as a new service area for Viking Assistance Group. We are now ready to expand our services and we are looking for a network manager with long track record from managing the network department of travel assistance alarm centers but also who are able to think in new ways to help us take our services to the next level.

Overall job description

The Head of Global Network will be responsible for the setup management and improvement of Travel Cares providers (e.g. service providers of medical network and local assistance medical providers transport providers travel agency services funeral agents subcontractors and any other company or person delivering services to Viking Travel Care).

We are looking for someone who can think out of the box and help us to develop new and innovative ways to utilize the possibilities in the market as well as to deliver more customer friendly transparent and costeffective services.

The role will be part of the management team in Travel Care and report to the Director of Travel Care.

Responsibilities

• Establish agreements and contracts with all types of service providers delivering services to Viking Travel Care.
• Negotiate and renegotiate contracts with service providers.
• Manage and improve relations with existing service providers to Travel Care.
• Monitor follow up and continuously develop and improve services related to network and service providers take necessary actions.
• Create network strategies in collaboration with Travel Care management and execute on the strategy.
• Innovate and rethink how to deliver network related services.
• Develop document implement and update network processes and network data.
• Quality & Deviation processes in relation to global network.
• Support the Travel Care operation management.
• Customers follow up in network related topics (to ensure insurance company and end customer satisfaction).
• Project management for building up new services and processes in Viking Travel Care both in relations to network but also other projects.
• Administrative tasks in support to Operation Manager and Director of Travel Care.
  
  

Qualifications

• Higher relevant education.
• Broad experience from managing provider network from travel insurance assistance industry.
• Negotiation and relationship management skills.
• Fluent English written and spoken with great communication skills.
• Preferably also a Nordic language speaker; Norwegian Finnish Danish or Swedish.
• Project management
• Excellent communication skills
• Empathic and service minded
• A team player with good collaboration skills
• Proactive and structured with high quality focus
• Innovative and entrepreneurial mindset
• Independent and selfdriven
• Leadership and management experience
• Experienced user of digital tools and IT systems

Employment type

Fulltime.

The position reports to Director of Travel Care.

Workplace

Torrevieja or Fuengirola in Spain.

(Employment in one of the Nordic countries; Norway Sweden Denmark or Finland can be discussed.)

Start date

To be agreed.

If you have any questions you are welcome to contact Director of Travel Care Gry Monica Hellevik telephone number:or email:


Deadline: 10^th January 2025.