Unified Communications Engineer
Unified Communications Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Term: 1 Year Contract on W2
Location: Washington DC ( Onsite Job )
Interview type:WebCam
Major Duties
- Maintains core infrastructure for Cisco Voice and Video systems. Responsible for installation configuration and troubleshooting of voice and video equipment and applications. Interfaces with customers contractors and vendors to resolve system and Cisco Unified Communications problems and other issues.
- Installs and upgrades the following Cisco voice systems: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection (CUC) Session Manager Edition (SME) Expressways Emergency Response systems SRST and voice gateways.
- Migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex.
- Migrates Cisco voice and video devices from onpremises infrastructure to Cisco Webex Calling.
- Implementation of monitoring tools for all Cisco voice core infrastructure and Cisco voice applications. Handles alarms with corrective measures or escalates to Cisco TAC for additional support to resolve issues.
- Program Cisco voice and video devices in bulk. Runs reports from GUI interfaces and/or CLI
- Accepts escalated trouble tickets from other Unified Communications team members. Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies.
- Works closely with other senior Unified Communications engineers and management to develop test plans and implementation strategies for new products and services.
- Participates in oncall rotational UC operation support program and always carries communication device(s). Monitors the communication device(s) for trouble tickets and/or outages and responds to operational requests either as primary or standby oncall representation.
- Creates implementation and test plans for changes in production. Implements configuration changes in accordance with the change management processes and procedures Submits change requests to Change Advisory Board (CAB) and attends meetings to defend the requests in front of the advisory board.
Required:
Cisco Certification Network Professional (CCNP)
Mastery knowledge of Cisco Collaboration products and technology to design deploy and operate associated hardware and software is required.
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience
Thanks and Regards
Markandeya
Technical Recruiter
Phone: 901.466.4709
Email:
URL:
Employment Type
Full Time
