Technical Support - RD 1
Technical Support - RD 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Accountable for support requests related to product information and product problems that are documented.
May escalate more difficult support requests to Field Support Engineers.
Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding resolving and closing 40 percent of support requests utilizing technical training and undocumented creative solutions.
Escalates more complex problems to Field Support Engineers.
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbents role and technical abilities.
REQUIREMENTS:
High School diploma or equivalent
Excellent communication conflict resolution and problemsolving skills
High understanding of customer satisfaction and service orientation
Preferred Knowledge/Skills Education and Experience
Bachelors degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred
Proficiency with Microsoft Windows operating system and computer networking is a plus.
Employment Type
Full Time
