Purpose
The role of the Content & Social Developer is responsible for developing strategic social
media marketing campaigns for their clients. As the owner of the overall execution
production and task management of your assigned clients you are a copywriter and
strategist and able to adapt quickly to an everchanging environment.
This team contributes to the success of Scorpion and our clients by developing strategic
content for their Content & Social clients. This team reports to the Senior Content Strategist
role within the Customer Success business unit.
Core Responsibilities:
Execution and Production:
Set up manage and quality check your list of clients in your content & social queue
Complete content & social package deliverables as needed for clients outside of the
queue
Deliver completed client work ontime
Copyright:
Edit and write unique content per client ensuring quality clarity and consistency
Follow quality control guidelines
Utilize valuable applicable SEO best practices to create optimize and edit content as
necessary
Content Strategy:
Meet with the Social Strategists on a monthly basis to drive awareness of plans to
focus on in the content & social queue so that the client work is aligned with their
strategies
Complete reactive and supplemental work as needed on a clientbyclient basis
Task Management:
Update internal spreadsheets documents and CSX queue where applicable to keep
track of client deadlines
Maintain intermediate knowledge of assigned vertical industry & content & social
marketing best practices
Internal Support:
Respond to internal inquiries (SLA: 24 hours)
Prepare for and participate in strategy calls with Social Strategists
Key Collaborators:
This team collaborates primarily with other Content Strategists Social Strategists their Lead
Content Strategist Account Managers and clients. Specifically
This team is expected to develop client deliverables while taking direction from Social
Strategists clients and AMs.
They are expected to deliver content ontime every quarter.
They are expected to attend all Content & Social teams individual vertical team
meetings and 1:1s with your Lead/Director.
They are expected to answer client inquiries by end of business day
Measures of Success:
This role will be measured on the following success metrics:
Retention
Cancellations
# of Clients Managed
Revenue Supported
Quality Scores
Client Satisfaction
Associate Content Social Developer
