Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Register and process check in for all arrivals.
- Handle guest check outs efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message mail and package to Guests.
- Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
- Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
- Handle safe deposit boxes in a accordance with policies and procedurres.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
- Review and update Logbook.
Qualifications :
- Previous experience in hospitality
- Excellent communication skills
- Strong customer service skills required.
- Excellent written and verbal communication skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
