Client Onboarding Manager
Client Onboarding Manager
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Job Description
Company Description
Our Client is a leading noncustodial cryptocurrency exchange committed to reshaping digital finance through innovative and secure solutions.
Role Overview
The Client Onboarding Manager will serve as a critical link between the company and its clients ensuring seamless onboarding experiences. The role involves direct interaction with new clients troubleshooting onboarding issues and delivering excellent customer satisfaction.
Key Responsibilities
Lead the onboarding process for new clients ensuring all technical and
compliance requirements are met.- Serve as the primary liaison between clients and internal teams during onboarding.
- Educate clients about the platforms features and functionality to enhance usability.
- Collaborate with sales and technical teams to address clientspecific needs.
Develop onboarding materials including tutorials FAQs and guides.
Continuously refine onboarding workflows for efficiency and effectiveness.
Qualifications
- Prior experience in client onboarding customer success or account management within the cryptocurrency or financial sectors.
- Excellent communication problemsolving and organizational skills.
- Familiarity with trading platforms and blockchain technologies is an advantage.
- Strong ability to manage multiple client accounts and priorities simultaneously.
A customercentric mindset with high emotional intelligence.
Compensation & Benefits
- Competitive salary with comprehensive benefits including parking health insurance and superannuation.
Opportunities for professional growth and development.
Join the Team
Step into a role that puts you at the forefront of client engagement in the exciting world of cryptocurrency. Join a forwardthinking company that values innovation collaboration and exceptional client experiences.
Employment Type
Full Time
