Technical Community Manager
Technical Community Manager
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Job Description
Come dive into integrations and APIs andBuild the Best B2B Integration Hub for Frends
As we continue to grow rapidlywe are strengthening our Frends R&D and Product Management team. As a result were looking for a new roleas aTechnical Community Manager.
If you are passionate about building communities making technical content useful and helping users succeed this role could be for you. Join us as we create and grow the Frends Community! Youll play a key role in setting up and managing our online developer community improving our online documentation and engaging with our growing base of technical users.
What Youll Do
- Build and Grow the Frends Community
- Launch and manage a developer community platform including forums Q&A spaces and collaborative tools.
- Foster engagement by writing articles managing discussions and responding to user questions.
- Drive participation and grow the community into a hub for integration professionals.
- Own Frends Documentation
- Manage and improve our learning material and tools like docs.frends.com and academy.frends.com.
- Ensure content is clear uptodate and userfriendly.
- Work handson to create and update guides tutorials and best practices.
- Enhance User Engagement
- Monitor and respond to discussions on community platforms e.g.GitHub Stack Overflow G2.
- Collaborate with product managementR&D and UXto address user feedback.
- Explore and recommend tools and strategies to improve community engagement.
- Be the Voice of the Community
- Advocate for user needs within Frends ensuring their feedback shapes product improvements.
- Facilitate connections between users and internal teams to resolve technical questions.
Why Frends
- Make an Impact: Shape the Frends Community from the ground up and create a lasting resource for integration professionals.
- Exciting Role &Professional Growth:Engage in a new role that allows youto continuously learnand impact our growth journey.
- Innovative Environment:Be part of a forwardthinking company with a strong focus on innovation.
- Collaborative Culture:Work closely with our R&D Product Management and other supportive colleagues.
- Trust freedom and flexibility:Enjoy ourlow hierarchy andflexible and relaxed organizational culture.
- Flexible Work Mode:Enjoy modern flexible working times and hybrid work options.
- Competitive Salary adequate to your expertise.
Read from our blog why talents choose Frends and why Frendszies stays with us.
What You Bring
Were looking for someone who is:
- Technically Curious: You dont need to code but you understand APIs automation and integration concepts. Experience with iPaaS or similar technologies is a plus.
- A Great Communicator: You can create technical and nontechnical content thats clear and engaging.
- CommunityOriented: You enjoy interacting with users managing forums and building relationships.
- SelfDriven:This handson role requires initiative and the ability to work independently.
- Collaborative:You thrive in a crossfunctional environment working closely with different stakeholders such as product managers anddevelopers.
- Flexible and positive:You have apositive mindset and like towork in fastpaced situations in a growing IT company.
- Fluency in English with professional verbal and written skills.
- Preferably living in Sweden or Finland with a requirement to visit our Stockholm or Espoo office on a weekly/monthly basis.
Interested in joining us
Would you like to become a key part of our growing team and help us create the best integration community in the industryIf you dont have all the experience mentioned above dont worry.If you believe that youre the right person for us we might just believe that as well.Get in touch and lets connect!
As the Christmas holidays are approaching we strongly advise you to send us your information via our form if you are interested. Unfortunately due to the holiday season we have limited availability to answer prequestions.
Additional Information
- The application period is until19.1.2025 but please note that we will start reviewing the applications immediately and the rolewill be filled as soon as the right person is found.
- The start is flexible according to your situation.
- The role requires professional written and spokenEnglish.
- We prefer locations near our offices in Stockholm Sweden or Espoo Finland as we would like you to visit the office from time to time.
- Our recruitment process includes three tofour discussions (digital and live). To ensure a smooth and informative process you will meet at least our People Integrator CTO and Head of Product. Reference checks are also included in our process.
- Please note that we accept applications for this position only through our career website.
Want to know more about Frends
Frends eiPaaS is our own modern lowcode integration platform developed by our own R&D team.Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries.Recognized in the Gartner Magic Quadrant for Integration Platform as a Service Frends continues to grow rapidly in the Nordic European and global markets.Frends is chosen as one of the best integration platforms on the peertopeer review platform G2 earning badges for Easiest Setup Fastest Implementation and Easiest Admin. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.
Visit ourwebpage. Check out ouruse cases. Listen to ourwebinars. Learn more about Frendszone from ourblogs.
Employment Type
Full Time
