Live Operations Associate
Live Operations Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About HIVED
At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.
Based in London we are a climate and logistics startup building the first sustainable parcel delivery network at scale powered by a 100% electric fleet. In an evergrowing industry where unreliable service has long been the norm HIVED has been built from the groundup to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart our talent and technology is laserfocused on delivering the best possible delivery experience for endcustomers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as Zara Uniqlo ASOS Nespresso and more we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tightknit team is made up of exRevolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climatetech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures and the British government. Were passionate about driving innovation and redefining the future of delivery.
Role Overview
As a Live Operations Associate you will play a crucial role in ensuring our delivery operations run smoothly acting as the key point of contact for our drivers warehouse teams and driver delivery service providers.
Our fastpaced work environment is both supportive and encouraging offering you the opportunity to join an exciting team that owns and manages our live operations working proactively and reactively to ensure we are providing a world class experience to all endrecipients. This is a fantastic opportunity to be part of a rapidly growing startup and utilise your problemsolving skills and operational expertise in a fun and passionate team.
Responsibilities
Your responsibilities will include:
- Communicating with drivers: Providing drivers with the necessary information and support to complete their deliveries efficiently.
- Coordinating with warehouse teams: Ensuring shipments are ready and dispatched on time.
- Liaising with delivery team: Collaborating to ensure driver schedules are filled and any issues are promptly addressed.
- Crossdepartmental liaison: Working with other departments to address and resolve situations related to driver performance and behaviour.
- Performance monitoring: Tracking and reporting on driver performance metrics.
- Problemsolving: Addressing and resolving any deliveryrelated issues that arise.
Requirements
- Prior live operations or dispatch experience is be preferred though not necessary
- Excellent skills in interpersonal relations driver management and written communication.
- Capable of managing multiple tasks and solving problems effectively.
- Committed to delivering exceptional service and going beyond customer expectations.
- Thrive in a fastpaced highvolume environment.
- Adept at recognising and prioritising multiple tasks and responsibilities.
Please note that this is an inperson role on a 4on4off shift pattern (4 days working 4 days off to recharge) and each shift is 12 hours.
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
- 18 days of holiday allowance plus public holidays for people working on a 4on4off shift pattern (which is the equivalent holiday allowance to 25 days for employees working from Monday Friday)
- Wellbeing initiatives including 3 wellbeing days in addition to holiday allowance
- Subsidised Private Medical Insurance including dental and vision
- Weekly team lunch and regular company socials
- Enhanced maternity/paternity/adoption policy
- Cycle to work scheme
Employment Type
Full Time
