Front Office Specialist
Front Office Specialist
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1-3years
$ $ 37440 - 45760
1 Vacancy
Job Description
Front Office Specialist
About Us
Madeira Optical has been a cornerstone of the Madeira community since 1956 delivering exceptional patientcentered eye care. We re seeking an organized energetic and customerfocused Front Office Specialist to join our dynamic team. In this role you will be the welcoming face of our practice ensuring seamless experiences for patients in a fastpaced supportive environment.
What You ll Do
Patient Reception & Scheduling:
- Greet patients warmly and professionally as they arrive.
- Answer phone calls text messages and emails promptly and courteously.
- Schedule appointments efficiently ensuring accuracy and timely followups.
- Greet patients warmly and professionally as they arrive.
Insurance Verification & Data Management:
- Verify insurance eligibility and update patient charts using RevolutionEHR.
- Collect patient demographic information and maintain accurate records.
- Link family accounts update insurance details and handle preauthorizations.
- Verify insurance eligibility and update patient charts using RevolutionEHR.
Communication & Coordination:
- Use Weave for patient communication (calls texts faxes).
- Coordinate patient flow by updating BlueNote and collaborating with technicians.
- Manage referrals including requesting HMO authorizations and faxing to external providers (e.g. CEI Midwest).
- Use Weave for patient communication (calls texts faxes).
Billing & Payments:
- Collect and process patient payments accurately.
- Upload and organize insurance eligibility documents into patient charts.
- Collect and process patient payments accurately.
Record Management:
- Upload faxed or mailed documents into RevolutionEHR for accurate billing and recordkeeping.
- Ensure timely followup by tasking doctors for chart reviews when needed.
- Upload faxed or mailed documents into RevolutionEHR for accurate billing and recordkeeping.
Why Join Us
- Work in a collaborative patientfocused environment where your contributions make a difference.
- Competitive pay with opportunities for growth and development.
- Be part of a locally loved practice with a rich history and strong community connection.
Requirements
Benefits
What We Offer
- Medical Insurance
- Vision Care Benefits Includes comprehensive exams and glasses covered inhouse.
- 401(k) Plan with company match.
- Competitive pay and opportunities for professional growth.
- A collaborative teamfocused work environment.
- The chance to work at a locally loved practice with a strong connection to the community.
Previous experience in medical reception, optometry, or a related healthcare setting preferred. Proficiency with patient management software (e.g., RevolutionEHR) and communication tools (e.g., Weave) is a plus. Strong multitasking skills and the ability to work calmly in a fast-paced environment. Excellent verbal and written communication skills. A customer-first attitude with exceptional attention to detail
Employment Type
Full Time
