Level 2 Support Engineer
Level 2 Support Engineer
Posted on :
18-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a Level 2 Support Engineer to join a growing MSP providing support for small businesses in Miami. This position will be exposed to many different scenarios and enduser support experience is mandatory.
Typical Duties and Responsibilities:
- Deploy maintain and troubleshoot Windows servers domain controllers and workstations
- Office 365/Sharepoint/Exchange Online administration
- Setup maintain & troubleshoot virtualization technologies (VMware/HyperV)
- Deploy maintain and troubleshoot network routers switches and firewalls
- Demonstrate strong customer service skills to provide phone support
- Listening to the customer to gain an accurate understanding of the situation
- Producing accurate detailed documentation at the client problem and incident level
- Focus on customer satisfaction and service delivery quality
- Answer inbound calls/requests in a timely fashion
Technical Skill Requirements:
- Strong Windows 10/11 support knowledge
- Ability to explain technical concepts in simple terms to customers
- Working knowledge of intermediate networking concepts (such as DHCP VLAN STP and DNS
- Working knowledge of Active Directory
- Working knowledge of Entra
- Working knowledge of NTFS/Share permissions
- Working knowledge of O365 user administration
- Intermediate understanding of firewalls and firewall rule
- Strong analytical ability to diagnose and troubleshoot technical issues
- Ability to narrow down connectivity issues regarding network share folder access or internet access
- MAC background a plus
- Proficiency in Microsoft Office products
Other Requirements:
- Reliable transportation and the ability to visit client sites as needed
- Bilingual in English and Spanish highly preferred
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
