Customer Success Manager ESF6193
Customer Success Manager ESF6193
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
Competitive compensation package and equity plan!
Medical dental and vision plans with 100% premiums covered for you!
401(k) plan with a generous employer match!
Unlimited PTO vacation policy!
Paid parental leave!
Weekly catered breakfast and lunch at our NYC office!
Free CitiBike membership (if based in tristate area)!
Fitness discount and wellness programs via Gympass!
What you will be doing:
- Develop an indepth understanding of the Radar platform and related technical concepts to support customer implementations and facilitate value realization.
- Oversee email support inquiries collaborate with internal teams to resolve technical issues and escalate customer health risks to CS leadership.
- Ensure customer success and retention by building strong relationships and knowledge of your customers’ organizations and goals.
- Proactively identify opportunities for customers to expand their usage of the Radar platform and realize increased value over time.
Experience you will need:
- 2 years of customer success experience.
- Strong written and verbal communication skills.
- Exceptional organizational skills with a track record of meeting deadlines coordinating projects from start to finish and managing time thoughtfully across competing priorities.
- Goaloriented mindset; you take initiative to get things done and are motivated by results.
- Eagerness to develop and expand technical expertise and domain knowledge.
- Customer success project management and/or implementation experience a plus.
- Experience working with retail QSR or mobility customers a plus.
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Employment Type
Full Time
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