Chief Operating Officer COO

• Develop and execute operational strategies in line with the company s vision mission and strategic objectives.
  
• Collaborate with the CEO and executive team to identify growth opportunities and ensure operational readiness to scale the business.
  
• Translate corporate goals into actionable plans for each department with a focus on driving efficiency costeffectiveness and quality improvements.
  

• Oversee daytoday operations across departments.
  
• Coordinate with department heads to ensure seamless interdepartmental workflows timely project completion and adherence to company policies and procedures.
  
• Ensure all operational units meet service level agreements (SLAs) and contribute to positive customer experiences.
  

• Provide leadership coaching and development to department heads empowering them to achieve their objectives.
  
• Cultivate a highperformance culture that encourages accountability innovation and continuous improvement.
  
• Identify leadership development opportunities build succession plans and encourage professional growth within each department.
  

• Establish monitor and analyze key performance indicators (KPIs) and metrics for each department ensuring alignment with organizational goals.
  
• Conduct regular performance reviews with department heads identifying areas for improvement and implementing corrective actions as needed.
  
• Use datadriven insights to guide decisionmaking and improve operational efficiency.
  

• Lead initiatives to optimize processes across all operational departments minimizing waste reducing costs and improving productivity.
  
• Implement lean management and other continuous improvement methodologies to enhance operational workflows.
  
• Encourage a culture of process documentation and standardization to ensure scalability and consistency.
  

• Collaborate with the finance team to develop manage and optimize budgets for each department ensuring efficient use of resources.
  
• Oversee procurement strategies and inventory management ensuring costeffective sourcing and maintenance of optimal stock levels.
  
• Ensure that all capital expenditures are aligned with strategic goals and provide a measurable return on investment.
  

• Work closely with the Quality Assurance team to maintain and improve quality standards ensuring compliance with regulatory requirements.
  
• Develop and enforce policies that promote quality safety and consistency in all operations.
  
• Conduct regular audits to identify areas for improvement and address any compliance issues promptly.
  

• Develop risk management strategies to identify assess and mitigate potential risks in operations including supply chain disruptions labor shortages and equipment failures.
  
• Lead crisis management efforts and ensure all departments are prepared to respond to emergencies effectively.
  
• Maintain business continuity plans to minimize operational disruptions and ensure resilience.
  

• Collaborate with the Customer Experience and Marketing teams to ensure that operational decisions support a positive customer experience.
  
• Implement feedback mechanisms to gather insights on customer satisfaction and identify opportunities to enhance service delivery.
  
• Ensure that all customer touchpoints are optimized to deliver a highquality experience.
  

• Serve as a bridge between departments to facilitate effective communication and collaboration.
  
• Act as a key liaison between the executive team and operational staff ensuring that the company s vision and goals are effectively communicated.
  
• Conduct regular meetings with department heads to review progress address challenges and align on strategic objectives.
  

• Prepare comprehensive reports on operational performance departmental achievements and improvement initiatives for the CEO and board.
  
• Ensure transparent and consistent reporting from all departments with a focus on progress towards goals budget adherence and performance against KPIs.
  
• Hold department heads accountable for their department s performance and ensure corrective actions are taken promptly.
  

Requirements

• Education: Bachelor s degree in Business Administration Operations Management or related field. An MBA or other advanced degree is preferred.
  
• Experience: A minimum of 10 years of experience in a senior operational role with a track record of successfully managing complex multifunctional teams in a similar industry.
  

• Leadership: Proven ability to lead inspire and develop highperforming teams across various departments.
  
• Strategic Thinking: Strong strategic planning skills with the ability to align operational initiatives with broader business goals.
  
• Analytical Skills: Proficient in data analysis financial management and performance metrics.
  
• ProblemSolving: Excellent problemsolving skills with the ability to identify root causes and implement effective solutions.
  
• Communication: Strong interpersonal and communication skills with the ability to foster collaboration and build relationships.
  
• Industry Knowledge: Indepth understanding of industry regulations standards and best practices particularly in quality assurance and operational management.
  
• Knowledge of Industry Standards: Familiarity with lean management principles Six Sigma or other continuous improvement methodologies is an advantage.