Compile and update Standard Operating Procedures for all areas of responsibility periodically
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
Conduct quality control inspections of all areas of the hotel and share results with the team
Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by springcleaning
Conduct monthly Staff Meetings and daily briefings with Operational Managers
Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
Oversee operations of Laundry and Linen Flower and Decoration and Butler Service.
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