Assistant Manager - Front Office
Assistant Manager - Front Office
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
Assistant Manager Front Office
Reporting to the Resorts Rooms Division Manager the Assistant Manager Front Office role acts as the Duty Manager and Resorts representative in the absence of the senior leadership team and General Manager.
WHAT YOU WILL BE DOING:
- Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Coordinate and assist with checkins checkouts luggage delivery and creating reservations in line with Accors standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Resort helping and guidance in peak times to eliminate potential issues
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- A naturally confident personality able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome driven approach to performance and results striving to achieve excellence.
- Experience in Opera PMS and Microsoft Suite.
- Current First Aid & CPR and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings including weekends and Public Holidays as per our business demands.
- Previous supervisory or management experience within a Hotel or Resorts Front Office department.
- Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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