Hotel Booking Agent for the UK Spain Market
Hotel Booking Agent for the UK Spain Market
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Job Description
Our Client
Travelodge is a wellknown established British hotel brand that offers more than 590 locations across the UK Ireland and Spain.
They have over 40000 guest bedrooms serve more than 3 million cooked breakfasts per year and are constantly improving their customer experience by providing quality facilities in essential locations.
We are looking for extraordinary people with outstanding sales skills to join our highenergy booking team!
We Care:Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.
Were Curious:Proactive approach to problemsolving and a can do attitude.
We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing
- Handling inbound calls consisting of booking requests cancellations amendments and customer enquiries
- Identifying sales opportunities in every call by understanding our customers needs
- Influencing and persuading customers to make reservations now not think about it and call back later
- Upselling rooms and crossselling extras such as breakfast and WiFi to increase revenue
- Working within talktime targets to deliver minimum calls per hour
- Constantly improving product knowledge to deliver the highest quality of information to our customers
- Dealing with general customer enquiries quickly and efficiently always trying to spot sales opportunities!
Requirements
What skills & experience you will bring to us
- Be fluent in English and Spanish
- Strong interpersonal skills with excellent verbal communication skills
- Previous call centre customer service or other customerfacing experience preferred but not essential
- Ability to deal professionally with challenging calls and difficult situations
- Excellent ability to listen and ask appropriate questions to ascertain customer needs
- Sales experience would be a plus but not required
- High level of motivation with a drive to meet and exceed targets
- A strong work ethic and team spirit
- Enthusiasm and a positive attitude
- Basic computer skills and accurate data capture skills
Benefits
What do we offer
- Start date: 8 January 2025
- Contract:Temporary (6 Months)
- Fulltime:(39 hours/week)
- Working days/Hours: Rotative schedule from Monday to Sunday between 3:00 pm to 11:30 pm (rotative weekends two weekends off per month guaranteed)
- Salary: 17537.76 gross / year
- Bonus: Up to 70 per week
- Holidays: 2 day accrued per month
- Paid bank holidays 1 extra day in lieu
- Extra pay for Sundays and night hours
- Hybrid: Working from the office 4 times per month for training and client meetings / the rest WFH
- Training: 1 week from the office / Monday to Friday from 9:00 am to 6:00 pm
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Bestinclass people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
- Employee Assistance Program Free confidential and impartial guidance and support
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to signup for Discounted Private Health Insurance
- Referral Program Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses
Ready to Make a Difference
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos age marital status or gender.
- Our process: Submit CV then email phone screening and video interview.
Were excited to meet you!
#wecare#wearecurious#weachievetogether
Employment Type
Full Time
